Reduce No-shows With Deposit and Cancellation Fees

Adding pre-payment or cancellation fees to your reservations protect your restaurant's revenue with no impact on your guests experience.

Deposit and cancellation fees, Hostme, restaurant reservation table

Hostme does not profit from charging deposit and cancellation fees

Why introduce deposit or cancellation fees to your reservation policy? The answer is simple:

  • Reduce No-shows.
    They cost your business and also turn away other potential guests due to no table availability.
  • Maximize guest commitment.
    A fee policy increases the likelihood that guests will show up for their reservation. If not, you will still benefit from it.
  • Smooth reservation flow.
    The deposit fee will be paid right away while cancellation fee gets deducted after the cancellation period has passed. Guests only need to add credit card details through a secure one-click payment link.
  • Payments powered by Stripe and Square.
    Google pay, Apple pay and Link secure one-click payments available. Payments via Square available with Square POS integration. Latest payment security standard protection applied.
  • User-friendly payment management.
    All payments go straight to your Stripe business account. Connect Hostme with Stripe in just a couple of clicks.
  • No additional fees.
    Hostme doesn’t profit from this feature nor charges per cover. The customer only needs to add their credit card information. Standard credit card processing fees are applied by Stripe.
  • Efficient in-house payment management.
    Hosts can add credit card details on their end if necessary or send a payment link to guest’s email address and phone number.
  • Cash or credit card?
    Enable one or all of the available payment methods depending on your business’ or guest needs. We support many major currencies and keep adding more to the list.
Deposit and cancellation fees, Hostme, restaurant reservation table

Create Events in Hostme


  • Special menus, gigs, shows, parties and private events will be seamlessly carried out with Events and deposit fees combined.
  • Use deposit fees to streamline ticket sales and keep tickets attached with reservation details. Guests will receive them along with a confirmation email.
Create Events in Hostme


Create Events in Hostme


  • Special menus, gigs, shows, parties and private events will be seamlessly carried out with Events and deposit fees combined.
  • Use deposit fees to streamline ticket sales and keep tickets attached with reservation details. Guests will receive them along with a confirmation email.

Customize and control reservation fees

  • Set a different fee for each party size or have the same fee for any party size. The host can choose not to charge the fee when canceling a reservation.
  • Encourage responsible booking and provide flexibility for guests.
    Cancellation fee helps you compensate for the potential loss of revenue due to an unoccupied table.
    Choose what works better for your front-of-house:
    • Cancellation period time (e.g. 5 PM/17:00)
    • Cancellation period hours (e.g. 24 hours)
How to customize and manage deposit and cancelation fees

Let Hostme do the work

  • Popular booths and large tables?
Set a fee for a specific table.
  • Fee rates and policy are transparent in every step of the reservation process. Adjust email policy for even more clarification.
  • Issue a refund for each reservation manually in our Host panel in just a few clicks.

Let Hostme do the work

  • Popular booths and large tables?
Set a fee for a specific table.
  • Fee rates and policy are transparent in every step of the reservation process. Adjust email policy for even more clarification.
  • Issue a refund for each reservation manually in our Host panel in just a few clicks.
Screenshot of Hostme to show how restaurant reservation deposit and cancelation fees work in the system

Hostme. World-class Reservation & Table Management System

Experience it yourself

Elevate your guests' experience with Hostme world-class Reservation, Waitlist & Table Management Solution

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